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Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
We do our best to make sure you never need to use this policy. But still for theory purpose here it is :- If an item you ordered from www.babyoodles.com does not meet your expectations do write to us and we will happily try to assist you.
- We are dedicated at www.babyoodles.com to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.
- We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- The item may be damaged during transit.
- Or there might be a manufacturing defect.
- Or that a wrong item is delivered to you by mistake.
- Item Received in Damaged Condition / Manufacturing Defect or Wrong Item:
- If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed.
- We will express ship a replacement item at the earliest possible with no extra shipping cost to you.
- If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same. We will communicate with you about your wishes to make sure you will be happy with the exchange.
- Personalised items can neither be returned nor refunded.
- Here are some Important & Helpful Guidelines on Returns:
- Always email us first if you have a problem on firstname.lastname@example.org
- Always be sure to report your problem within 24 hours of receiving the item in question.
- Never send back a item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
- Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
- Always return your items using registered airmail / courier as advised in our return authorization mail.
- Any shipping costs of sending back to Babyoodles above what customer paid for shipping charges while receiving them from us are the responsibility of the customer.
- Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed,used or altered items). Please ensure to include a copy of the invoice you received.
- We will examine the product you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
- As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send through suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
- For any complain / dissatisfaction with sizing and styling (all stitched items) - We believe our customers understand that even if they get something custom tailored locally, multiple sessions of trial and alterations are needed before the desired pattern & look can be created.
Item availability failure:
In case of multiple goods being ordered, if the delivery is not possible for certain items, customers will be requested to select alternate items or if no alternate selection is desired by customer then he/she will be promptly refunded against the non-delivered goods or services along with their shipping charges.
If you are not satisfied with your purchase and want replace/return your order, then we will return your amount in terms of “Reward Points” which you can avail at your next purchase from our store. Orders of minimum Rs3000 or above will be refunded to customer’s bank accounts.
Be Extra Alert when Accepting Parcel from Courier:
If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier agency, so that we may pursue them.
Color & Description Disclaimer:
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values. While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
- A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of product received.
- Baby Oodles firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.
- It is practically impossible for Baby Oodles Boutique to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as every material have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.
- We wish to clarify and ascertain that every customer who orders any product from Baby Oodles is aware of this genuine problem.
While ordering on internet, we suggest that customers should be extra careful of following -
1. Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.
2. Many a times green and blue shades also overlap. same is the case with offwhite, white and cream colors.
3. Sea Green color sometimes looks Aqua blue and the other way around.
4. Some fabrics and materials have a textured effect where we can see the weaving & fibres are visible in different directions which is a inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects.
5. Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.